Terms + Conditions

Welcome to Trainer Trowell (1UP Method). Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of Trainer Trowell (1UP Method), you confirm that you are of legal age in your country to participate in our services. 

Minimum Commitment 

Online coaching services provided by Trainer Trowell (1UP Method) have a minimum 12-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service. 

If you decide to cancel during this period, you will be required to pay the 12 weeks in full. 

After your initial 12-week period, if you paid upfront, you'll need to either make another upfront payment or switch to direct debit to continue. If you're on direct debit, your agreement will roll into four-week contracts unless you cancel by email. Each new contract keeps the same training terms. Once a new period starts, you're financially committed to it.

Payment of Service 

  1. You will be required to pay for your services via Newie/Stripe direct debit. 

  2. You may be subject to a 2.9% + $0.30 transaction fee. 

  3. You may choose to pay in weekly, monthly or pay in full instalments. The frequency you choose will automate a direct debit. 

  4. If a payment fails, you will be required to make payment at your first convenience. If you do not, you will be at risk of your service being put on a temporary or permanent hold. 

  5. In the event of a payment failure, a dishonour fee may be applied.  The payment system will automatically try to recharge your card. 

  6. If you have any changes to your bank card, bank account or payment method, you are required to let Trainer Trowell (1UP Method) know immediately and inform via email. 

  7. We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.

  8. Refunds are not applicable with your service.

Cancellation of your service 

To cancel a future rolling contract two (2) weeks notice is required before the beginning of the next contract. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to team@1upmethod.com.au 

Trainer Trowell (1UP Method) is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.  

Pause Periods 

  1. Pause periods are not valid in your minimum commitment period. 

  2. Your service can be put on hold for 1 week every 12 week period.

  3. You are to provide at least 14 days notice for your service to be paused. 

  4. Your program will be put on hold, and your app access may be removed during this time period. 

Medical Disclaimer 

  1. Upon signing up with our program, you will be required to fill in a PARQ form through our training app. If you disclose any pre-existing medical conditions and/or disability, you will be required to provide a doctor's referral. 

  2. Trainer Trowell (1UP Method) will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training. 

  3. You agree to not hold Trainer Trowell (1UP Method) available for any injuries or medical conditions that may occur during your time with Trainer Trowell (1UP Method). 

  4. You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional 

  5. You acknowledge and are fully aware that Trainer Trowell is not a medical doctor or registered dietician, and that Trainer Trowell is not providing medical and/or dietician/nutrition services or advice. You acknowledge and are fully aware that Trainer Trowell is only providing recommendations with regard to nutrition, supplements or any other training services.

  6. You understand that we do not provide diagnosis, treatment or advice outside of our scope of work. 

Liability 

  1. We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety. 

  2. You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.

Service Terms 

Communication 

  1. You are expected to respond in a timely manner and be polite in your communication with Trainer Trowell (1UP Method) 

  2. Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately. 

Check-Ins 

  1. You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted. 

  2. If you do not submit your check-in on time, your check-in may be missed and reviewed in the following week. 

  3. If you have a check-in call scheduled you must provide at least 3 hours notice to reschedule or cancel. Re-booking will be dependant on availability and/or capacity and may be missed if you do not provide more than 3 hours notice.

Intellectual Property 

  1. You understand that Trainer Trowell (1UP Method) may use your videos and/or photos of the client to market and promote their service. You are not entitled to any compensation of this use. 

  2. You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, and spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately. 

Personal Information 

  1. You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent. 

  2. Trainer Trowell reserves the right to use any before & after images as well any testimonials within promotional materials, both online and offline.

  3. Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of Trainer Trowell (1UP Method). You acknowledge that you may receive promotional and informational emails from Trainer Trowell (1UP Method), and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.